Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Swiftup Technologies ("we", "us", or "our"), operating under the domain swiftup.in, collects, uses, protects, and discloses personal and operational data when you visit our website or use our cloud-based software, restaurant management tools, digital menu applications, and point-of-sale systems.

2. Data We Collect

We collect information strictly necessary to provide reliable software services, process orders, and facilitate communication:

• Account & Profile Information: Business owner name, staff names, business contact numbers, official email addresses, restaurant outlet names, and physical operating store addresses.
• Customer & Transaction Records: Customer phone numbers and names entered for digital invoicing, Kitchen Order Tickets (KOT), table identifiers, ordered items, and transaction monetary totals.
• Device & Diagnostic Data: Hardware device identifiers, operating system build versions, IP addresses, crash logs, and performance metrics gathered for software stability.

3. How We Use Information

We process collected data to:

• Facilitate in-restaurant order taking, table management, and digital receipt generation.
• Authenticate users and manage recurring software subscription access.
• Deliver customer, billing, and developer technical support.
• Detect, prevent, and troubleshoot software malfunctions or security threats.

4. Third-Party Services & SDK Integrations

To deliver our mobile and cloud features, we integrate standard, verified third-party developer SDKs including:

• Google Play In-App Billing: Handles secure app subscriptions and renewals.
• Firebase Authentication & Cloud Firestore: Delivers secure cloud authentication and realtime database synchronization.
• Firebase Crashlytics: Records anonymous crash reports to diagnose software stability.

Sensitive payment details (credit card numbers, UPI credentials) are handled directly by PCI-compliant payment gateways and are never stored on Swiftup Technologies servers.

5. Data Retention, Security & Mandatory Account Deletion

We enforce strict industry-standard TLS/HTTPS encryption across all data in transit and at rest.

6. Children's Privacy

Our services are commercial enterprise business tools and are not intended for children under 13 years of age. We do not knowingly collect information from children.

7. Contact & Privacy Inquiries

For questions or privacy requests regarding your personal information, reach out to our privacy desk: